Refund policy
THE KHLOÉ ROSE PREMIUM HAIR VAULT
PREORDER & SHIPPING POLICY
ALL ORDERS ARE PREORDERS
Every order is placed on a preorder basis and is not guaranteed to be available for immediate shipment. Please review the processing timeframe before purchasing.
PREORDER PROCESSING
Please allow up to 14 business days for preorder processing before shipment, unless a different timeframe is stated on the product page. Business days are Monday through Friday, excluding holidays.
Processing time is separate from shipping transit time. During sales, holidays, or periods of high demand, additional processing time may be required. If your order experiences an extended delay, we will notify you by email with an updated estimate and next steps.
NO WEEKEND OR HOLIDAY SHIPPING
Orders are processed and shipped Monday through Friday only, excluding holidays. We do not process or ship orders on Saturdays or Sundays.
SHIPPING RATES & DELIVERY
Shipping charges and available delivery options are displayed at checkout. Expedited shipping applies only to carrier transit time and does not shorten preorder processing.
Carrier delivery dates are estimates and are not guaranteed. Weather, holidays, and carrier disruptions may affect delivery.
ORDER VERIFICATION
Additional security verification may be required to help protect against fraudulent transactions. Orders may be delayed or canceled if required verification cannot be completed. If we cancel an order before fulfillment, any payment collected will be refunded.
TRACKING INFORMATION
Once your order ships, tracking information will be sent to the email address provided at checkout. Please confirm that your email address is correct and check your spam folder if you do not receive an update.
Tracking information may take time to update after the carrier receives your package.
SIGNATURE CONFIRMATION REQUIRED
All orders require signature confirmation upon delivery. Please provide an address where someone will be available to receive and sign for your package.
Customers are responsible for following carrier instructions regarding missed deliveries, redelivery, or pickup. Packages returned because of a missed delivery or failure to collect may require additional shipping charges before reshipment.
SHIPPING ADDRESSES & ORDER CHANGES
Review your shipping address, texture, length, and quantity carefully before completing your purchase.
P.O. Box addresses may not be accepted for delivery. Please provide a complete physical shipping address where someone will be available to receive and sign for your package.
Contact us immediately through our website’s Contact page if you notice an address error. Address corrections cannot be guaranteed once processing begins and cannot be made after shipment.
Additional shipping charges may apply to packages returned because of an incorrect or incomplete address supplied at checkout.
FINAL SALE — NO REFUNDS OR EXCHANGES
All preorder purchases are final sale. We do not accept cancellations, returns, refunds, or exchanges for change of mind, incorrect selections, or failure to review the preorder timeframe.
Please ensure that you are comfortable with the processing time and have selected the correct items before placing your order.
ORDER ERRORS & PRODUCT CONCERNS
Inspect your order promptly upon delivery and before washing, installing, coloring, cutting, or otherwise altering the hair.
If you receive an incorrect product, an item is missing from your order, or a product appears defective, contact us promptly through our website’s Contact page. Include your order number, a description of the concern, and clear photographs. Retain the products and packaging while we review the issue.
Our final-sale policy does not prevent us from addressing a confirmed order error or product defect, and it does not limit any rights or remedies available under applicable law.
DELAYED, DAMAGED, OR MISSING PACKAGES
Once your package has been received by the shipping carrier, The Khloé Rose Premium Hair Vault does not control its handling, transit, or delivery and is not responsible for carrier-caused delays, loss, theft, or damage, except where required by applicable law.
If your package is delayed, lost, damaged during transit, or marked as delivered but cannot be located, please contact the shipping carrier directly regarding tracking, delivery concerns, investigations, or claims. Retain your tracking details, packaging, and any relevant photographs.
INSTALLATION APPOINTMENTS
Wait until your order has arrived and you have inspected your hair before scheduling an installation. We cannot guarantee delivery before an appointment or event.
BEFORE YOU PURCHASE
By placing an order, you acknowledge that every purchase is a preorder, processing occurs before shipping, signature confirmation is required, a physical shipping address may be required, and additional security verification may be requested. All purchases are subject to this policy, without limiting your rights under applicable law.